HOP - House of Pluto

Que: Can we feed raw chicken to cat

Ans: No, raw chicken and its bones is harmful for cats

Que: What will you feed my dog?

Ans: We will feed your dog/cat its normal diet twice per day.

Que: My dog is on a special diet. Can you feed him his own food if I bring it with me?

Ans: If your dog/cat is on a special or prescription diet, you have to provide this .

Que: My dog requries medication. Can you ensure that he is given his tablets every day?

Ans: We can administer all types of medication

Que: What time can I drop my pet off?

Ans: The boarding kennels are open for drop off and collection 7am to 6pm daily.

Que: My dog isn't used to being alone. Will you play with and cuddle him?

Ans: Your dog/cat will get regular interaction from staff to ensure they enjoy their stay with us.

Que: My dog is going to be in season - can she still board with you?

Ans: Female dogs in season can still board with us.

Que: I am worried that my dog will catch something while he's with you. What steps do you take to ensure this doesn't happen?

Ans: As a fully licensed kennel we require your dog/cat to have fully up-to-date annual inoculations, plus kennel cough inoculations for dogs at least 10 days prior to their stay. Our staff are fully trained in infection control.

Que: My dog is nervous of strangers. Will you treat him sensitively?

Ans: If your dog is nervous our fully trained staff will spend time with them to relax them and to ensure they enjoy their stay with us.

Que: My dog is a valuable pedigree. Can you ensure that he will be safe and secure, especially at night?

Ans: All our kennel blocks are locked at night; all our doors have five lever locking actions and we have CCTV on site, plus our own guard dogs in the central yard.

Que: My dog is diabetic and needs insulin injections. Can you medicate him?

Ans: If your pet requires injections this is no problem; we have qualified staff on site.

Frequently Asked Questions